We collect personal information that you provide to us when registering an account, placing an order, subscribing to newsletters, or contacting customer service. This information includes your name, billing and shipping address, email address, phone number, payment details, and age verification data (such as date of birth).
We use your information to process and fulfill your orders, communicate with you about your account and order status, verify your age in compliance with UK law, personalize your shopping experience, and improve our website performance and customer support.
To comply with regulations restricting the sale of vapes to minors, we share necessary details (name, address, date of birth) with third-party age verification providers. These checks are run securely against public records (such as the electoral roll). Vetting logs are handled in compliance with GDPR guidelines.
We do not sell or lease your personal information to third parties. We share data only with trusted service providers necessary to run our business, including payment processors, shipping carriers, and age verification systems. We use SSL encryption and secure firewalls to protect your sensitive data from unauthorized access.
As a UK/EU resident, you have the right to access the personal information we hold about you, request corrections to inaccurate data, request the deletion of your data, or restrict processing in certain circumstances. To exercise these rights, please contact our privacy officer at support@saltandpod.co.uk.
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